TERMS AND CONDITIONS OF PURCHASE OCSOIKS® SpA

Please read carefully the following conditions and policies of our company. These govern the use of our website, including transactions conducted both in physical sales and through ocsoiks.com and/or ocsoiks.cl (hereinafter, the "site"), related to OCSOIKS®, which belongs to OCSOIKS® SpA, RUT: 77.501.847-K, with registered office in Santiago, Chile. Details of the legal representative and other business details can be obtained by sending a request to admin@ocsoiks.com, following the appropriate administrative process.

Sales are conducted within the scope of your commercial activity of SPECIFIC PROJECT SALES AND/OR ACTIVITIES, complying with current regulations, especially:

• Law No. 19,496 on the Protection of Consumer Rights.

• Law No. 19,628 on the Protection of Private Life.

• Law No. 20,393 on the Criminal Liability of Legal Entities.

INFORMATION ON THE RIGHT OF WITHDRAWAL

OCSOIKS® SpA, by virtue of its commercial activity and as established in Law No. 19,496 (amended by Law No. 21,398), article 3 bis letter b), states:

"In contracts concluded electronically, and in those where an offer made through catalogs, advertisements, or any other form of distance communication is accepted. Only in the case of contracting services, the provider may stipulate otherwise and must inform the consumer of this exclusion, in an unequivocal, highlighted, and easily accessible manner, prior to the conclusion of the contract and payment for the service."

According to the regulations that establish that in the case of service provision and while the provider communicates it, the right of withdrawal does not apply, OCSOIKS® SpA, based on this regulation, expressly states that no changes or refunds will be made once the purchase process is complete.

For this reason, we invite our consumers to carefully review their order details before confirming the purchase. For more information on the return process, please review Clause Tenth.

COVID CLAUSE

Customers are informed that the Ticketing Company is responsible for the sale, distribution, and validation of tickets for the event. The producer and/or the event venue are responsible for implementing and applying safety protocols, such as measuring temperature, maintaining informational signage, organizing social distancing, and any other measures necessary to comply with Covid-19 protocols based on the guidelines provided by the Ministry of Health (MINSAL).

All attendees to the event must comply with the Covid-19 safety measures provided by the Ministry of Health, which are detailed below:

• Attendees must carry a valid mobility pass.

• Maintain social distancing.

• Correctly wear a mask.

• Temperature checks will be conducted at the venue entrance.

• Customers will not be allowed to enter the event if they do not have a valid mobility pass, do not adhere to social distancing, do not properly wear a mask, or have a temperature above 37.8°C.

The customer agrees to comply with the established safety protocol. Therefore, if at the venue entrance or inside the event the customer does not comply with the previously informed Covid-19 measures, they must leave the venue and will not be entitled to a ticket refund.

Any other measures ordered by the authorities.

Individuals who upload their mobility pass on the Punto Ticket platform will be authorizing the consultation of its status.

FIRST: Website: ocsoiks.com / ocsoiks.cl

SECOND: Terms of Use
To make a purchase, the customer must access the website and register on the portal with their username and password. This is to allow the customer to access their purchase, events, and review their returns. By purchasing a ticket on the OCSOIKS® SpA portal or through physical sales, the customer accepts the established conditions and expresses their full agreement with the policies defined by OCSOIKS® SpA, which reserves the right to change these conditions at any time, and they will apply from the moment they are published.
The user agrees to use the OCSOIKS® SpA website only for personal purposes, such as obtaining information and purchasing tickets according to the conditions defined for each event. It is prohibited to download, modify, or alter, in any form, the content published on the site. The content and software of this site are owned by OCSOIKS® SpA and are protected under international and national copyright laws.
The user agrees to abstain from using the site for illicit purposes or effects that harm the rights and interests of others, or that could in any way damage, disable, overload, deteriorate, or impede the normal use of this site, the computer equipment, or the documents, files, and all kinds of content stored in any computer equipment of PuntoTicket.com. Violating the terms of use of the portal will result in the cancellation of the account, annulment of purchases, and legal actions deemed appropriate by the company.

THIRD: Permitted Use and Sales Conditions
Ticket sales for events are regulated by law, as are the products or services purchased from OCSOIKS® SpA. Additionally, OCSOIKS® SpA has consulted with companies responsible for documents, such as the Code of Good Practices for Electronic Commerce from the Santiago Chamber of Commerce, which provides sufficient support for sales, and in such cases will be determined with NFT technology to prevent copies or replicas. The customer is required to update, complete, and change, if necessary, the information for proper communication between them and the company. This information will only be accessible to OCSOIKS® SpA, which will protect the privacy of your data. If we cannot verify or authenticate any information the user provides during any registration, ordering, purchasing, ticket publishing, selling, authenticity verification, delivery, payment, or any other process not mentioned here, or if we cannot verify or authorize the credit card or bank account information, then the user will be prohibited from using the site.
The account created by the user is personal and should not be shared with another person. OCSOIKS® SpA has established identification mechanisms for the user through a secret password known only by the account holder. Therefore, the company assumes that it is the account holder who accesses through this identity validation. If it is shared with another person, the account holder will be responsible for any misuse or violations of the policies and conditions outlined here.
All information provided by the user must be truthful. Therefore, the customer guarantees the authenticity of all data communicated. Likewise, it is the user's responsibility to keep all information provided to OCSOIKS® SpA permanently updated to reflect the real situation of the user. In any case, the user will be solely responsible for any false or inaccurate statements and any harm caused to OCSOIKS® SpA or third parties by the information provided.

FOURTH: Third-Party Content
The site may contain links to third-party sites over which OCSOIKS® SpA has no control and therefore does not guarantee, represent, or ensure that the content of these sites is accurate, legal, and/or harmless. By linking to other sites, the user releases this company from liability for any damages that may occur. Notwithstanding the above, OCSOIKS® SpA will always ensure the safety and accuracy of third-party links published on its site.

FIFTH: Copyright Policies
OCSOIKS® SpA will protect copyright and therefore will verify the information uploaded to avoid infringing this right. In the case that content is disclosed without the prior consent of the author, it will be removed from the site after notification by the rights holder or their agents, upon receiving a court order or admission by the user. In the event that the user breaches any provisions established in this document, OCSOIKS® SpA reserves the right to cancel the account and prohibit future access.

SIXTH: Purchase Conditions
OCSOIKS® SpA employs advanced technology in ticket sales for events and live shows and/or services. This allows for in-person, telephone, and online sales.
Ticket sales through the website www.ocsoiks.com are limited to customers who have registered in the ocsoiks.com sales system. It is important that when creating an account with OCSOIKS® the person who owns and is responsible for the account is the one who will collect the tickets and use them at the point of sale or event.
There is no minimum age for making a purchase; however, for events directed at individuals aged 18 and over, only those of that age or older will be allowed entry.
Tickets are sold by OCSOIKS® SpA as an agent or on behalf of an Organizer (producer, club, theater, stadium, university, or other type of institution). The Organizer is responsible for the service or event to be held, subject to the sale conditions established by the same.
The final price to be paid for each ticket purchased through this system will be composed of the following:
a) The base price of the ticket according to the chosen sector;
b) The Service Charge by the ticketing company for the selected event. This is a unit cost for each ticket purchased, if applicable.
Additionally, an extra charge will be applied in cases where applicable, according to the delivery option chosen by the customer. For more details, see “Delivery and Home Dispatch Policies”.
Promotions offered on this site will not necessarily be the same as those offered at physical sales points. Promotion benefits will be expressed as a percentage discount. Unless otherwise stated, such discounts will only apply to the base price of the ticket or service and will not apply to the Service Charge.
Before confirming the purchase, all relevant details of the ticket and the event or service will be displayed for the user to review. Once the purchase is completed, the user will receive an email confirmation to the email address provided during the registration process. This email will contain all relevant details of the transaction and, if applicable, a digital ticket or proof of purchase.

SEVENTH: Delivery and Home Dispatch Policy

When customers purchase through our website or call center, we typically offer three delivery options for their tickets:

a) Home Dispatch;
b) Pickup at Point of Sale;
c) Delivery of NFT confirmation code via email, also applicable for a) and b).

The exact rates for Dispatch, Pickup at Point of Sale, and email delivery services, as well as their availability depending on the area, will be found on our website. Home dispatch is handled by an external company to OCSOIKS® SpA.

If a customer wishes to avoid home dispatch costs, they may pick up their tickets at the physical points of sale established for this purpose. The list of available points of sale can be found on our website at: www.ocsoiks.com/pages/points. OCSOIKS® SpA reserves the right to limit the points of sale for ticket pickup for certain events. This will be published on the event's page.

EIGHTH: About Home Dispatch

The dispatch service is carried out via email or Chilexpress (an independent company different from OCSOIKS® SpA); therefore, OCSOIKS® SpA will be responsible for all that involves its service. Therefore, we recommend that the customer use the methods outlined in Clause Seventh letters b, c, d, which are direct delivery methods between Punkticket and the customer.

The dispatch process includes 2 delivery attempts during business hours. If these two attempts are unsuccessful due to reasons beyond OCSOIKS® SpA, such as the customer not being at the address, incomplete address, or other reasons, there will be no refund of the amount paid for this service, as the service was provided as stated in the terms and conditions. Nevertheless, the customer will be contacted to define a new dispatch procedure, which may include changing the address, new dispatch service, pickup at a point of sale, or using the email service.

If the home dispatch service is contracted within Santiago, the purchase must be made 5 business days before the event. For regions, the deadline is 10 business days before the event. Both are subject to coverage provided by the delivery company. If purchased during Cyber Day or Cyber Monday, the purchase must be made 10 business days before the event if contracted within the Metropolitan Region, and 20 business days if contracted from other regions. The service charges are: Regions $4,990 - Metropolitan Region $3,990.

Purchases made within the specified time frames will not have home dispatch service, and tickets must be picked up physically or other alternatives informed.

NINTH: Purchase Process

If you wish to make purchases through the OCSOIKS® SpA website, please follow the instructions below. First, select the event of interest. Once on the event page, choose the date (if the event has multiple dates) and category (if available). After selecting the event, date, and category, enter your details to start the purchase process, either as a Registered Customer or as a Non-Registered Customer.

Once you have entered, you will need to select the type of location you want for your ticket according to availability at the time of purchase and the number of tickets for each location. After selecting the tickets, choose the delivery format of the tickets (with the address for dispatch) and the payment method. Payment will be made in the manner indicated in the following Clause Seventeenth.

Once the above details are completed, a summary of the order will be displayed on your screen, including the selected event, number of tickets, location, delivery format, and the total cost of your purchase. Before proceeding with the submission of your order, you must accept the Terms and Conditions of this site by clicking the designated space. Subsequently, you will receive an email informing you of your order number and a detail of the tickets you selected.

TENTH: Return Policy

Tickets are bearer instruments, so no reprints will be made in case of loss, damage, theft, or misplacement.

The person initiating the return process must be the account holder of www.ocsoiks.com, not a third party.

In the event of event cancellation, the producer will inform us of this situation. Once the information is received, it will be posted on the website for customer information, and subsequently, the collected funds will be refunded to the customers.

In case of changes to the event's configuration, such as date, time, or venue changes, OCSOIKS® SpA will proceed with refunds to customers who request them and are authorized by the producer.

Given that the event belongs to the producer, OCSOIKS® SpA, as the only entity responsible for ticket sales and distribution, is authorized by the producer to make refunds. The refund process for event cancellation will be the same as the purchase process. Tickets can be returned at the branch network across the country. Refunds will only be made against the return of physical tickets acquired directly from the company’s system; this includes branches, call center, or via the website www.ocsoiks.com. Tickets purchased directly from producers, contests, or any other instance not mentioned above are excluded. Returns for these tickets should be managed directly by the institution that sold them to the final customer, even if they were originally issued by OCSOIKS® SpA.

The refund will depend on the payment method chosen by the customer. Cash sales will be refunded immediately upon return. For electronic payments via payment button, the money will be credited directly to the customer’s account through a reversal request to the respective financial institution. For Redcompra payments at points of sale, the money will be returned in cash at the time of ticket return; for Redcompra payments made online, the customer will be contacted to arrange a bank transfer. Credit card purchases will be refunded through a transaction reversal. The estimated refund period is 25 business days.

If the customer bought their tickets online and they have not been collected, please enter your case at this link, and we will provide a response within approximately 48 hours.

About Credit Card Refunds:

Once the refund has been approved by the event producer, the company initiates and orders the refund. The process then begins through the Transbank platform, which, along with the customer’s issuing bank, is responsible for completing the final step of the credit card refund process. It is important for the customer to understand that, in credit card transactions, other agents besides the company are involved and responsible for the process. If the money does not appear in the account within the 25 business days, the customer should contact their banking entity.

About Debit Card Refunds:

Refunds will be made via bank transfer. The customer must first fill out a form, which will be sent to their email address provided to OCSOIKS® SpA, and must enter their bank details without dots or dashes.

About Physical Sales Refunds (Debit and Cash):

The customer must go to the point of sale with their ticket and deliver the ticket to initiate the return process, which will be refunded in cash.

ELEVENTH: Customer Service

For any questions about our policies or if you experience any issues with our service, please contact our Customer Service by entering your case at this link, and we will respond as soon as possible. For event information, please visit our portal www.ocsoiks.com.

TWELFTH: Privacy Policy

OCSOIKS® SpA uses the most advanced technology to protect the information provided by Users of the Services. This technology encrypts, codes, and prevents the interception of information provided over the internet, including credit card information and email addresses.

The use of Personal Data Registered on the Site will only serve to validate purchase orders and improve the information and marketing of the products and services offered by OCSOIKS® SpA. In no case will this data be transferred to third parties, except for entities or companies related to OCSOIKS® SpA.

Despite OCSOIKS® SpA’s efforts to safeguard the information provided by users, no completely secure system can prevent the information from being obtained or intercepted illegally or without authorization by third parties. Consequently, OCSOIKS® SpA cannot guarantee that the information users provide when using the services is entirely protected. OCSOIKS® SpA has adopted the legally required levels of security for personal data protection and strives to implement additional technical protection measures. However, users should be aware that security measures on the Internet are not infallible.

Personal Data Protection is regulated by Law No. 19,628.

OCSOIKS® SpA is committed to protecting the personal information provided by its users. Therefore, OCSOIKS® SpA has established the following guidelines to protect such information as much as possible, which may change at any time. OCSOIKS® SpA will request personal information to provide the most personalized experience in using the services provided, both for our customers and for advertisers. Databases may be generated, which OCSOIKS® SpA will use for commercial purposes.

OCSOIKS® SpA will request this information when deemed appropriate or necessary, such as when a customer wants to participate in contests or promotions sponsored by OCSOIKS® SpA or by third parties, among others, whose data will be provided freely and voluntarily.

The customer may revoke authorization for the processing of personal data and will always have the rights to information, modification, cancellation, and blocking of their personal data, in accordance with Law No. 19,628 on personal data protection. To exercise these rights, the customer should contact us via this link and request the corresponding information, modification, cancellation, and blocking. For this procedure, the customer must send their scanned ID to the provided link. In case of cancellation, it can be requested at the same link. However, for the purpose of improving our services, OCSOIKS® SpA may retain some general information, excluding any details of the user’s private data.

THIRTEENTH: Disclaimer of Liability

Despite Punto Ticket's ongoing effort to provide the best possible experience for its users, this clause does not obligate the site to be free of errors or interruptions. OCSOIKS® SpA does not control or guarantee the absence of viruses or other elements in the content that may cause alterations to the computer system (software and hardware) or the electronic documents and files stored on users' computer systems. Therefore, to the maximum extent permitted by law, OCSOIKS® SpA disclaims any liability for damages of any kind that may arise from the presence of viruses or other elements in the content that may alter the computer system, electronic documents, or user files.

Punto Ticket, as a ticketing company, is limited to publishing information provided by event producers and has no involvement in the commercial conditions defined by them for each event. It is also not responsible for changes in event configuration that may occur before or during the event.

OCSOIKS® SpA is not liable for any damages or injuries suffered by customers or third parties during the event. Additionally, it does not assume responsibility for expenses incurred by customers related to the purchase, attendance, modification, or cancellation of any event.

FOURTEENTH: Availability and Reliability

Punto Ticket SPA does not guarantee the availability and continuity of the operation of the Site and Services. In case of interruptions in the operation of the Site and Services, Punto Ticket SPA will endeavor, to the extent reasonably possible, to notify users in advance. However, the usefulness of the Portal and Services for performing any specific activity or their infallibility is not guaranteed. This includes, but is not limited to, users' ability to use the Site and Services, access various web pages of the Portal, or those from which the Services are provided.

Consequently, Punto Ticket SPA disclaims, to the maximum extent permitted by law, any liability for damages of any nature that may arise from the lack of availability or continuity of the operation of the portal and services, as well as from the failure to meet the usefulness that users may have attributed to the portal and services, and the fallibility of the portal and services, including failures in accessing the portal's web pages or those from which the services are provided.

FIFTEENTH: Payment Methods

Unless otherwise indicated for specific cases or offers, tickets for events listed on this site can only be paid using:

a) Debit cards from the Redcompra system, issued in Chile by national banks that maintain a current contract for such purposes with the issuer or operator provider. Payment with debit cards will be processed through WebPay, an electronic payment system that makes automatic charges to the user's bank account quickly and securely. The use of these cards will be subject to the provisions of these Terms and Conditions and in relation to their issuer, and to the terms of the respective Opening Contracts and Usage Regulations, which will prevail in case of contradiction.

b) Credit cards from Visa, Mastercard, and Diners Club International issued in Chile that maintain a current contract for such purposes with the Provider.

c) Non-bank credit cards from Ripley and Hites.

Purchases made with the accepted cards on the Site will be subject to the provisions of the Terms and Conditions and the stipulations of the opening contracts signed by users with the respective financial institutions or companies, which will prevail over this document. Therefore, any type of liability attributed to OCSOIKS® under these contracts is excluded.

Cash payments will also be allowed for purchases made at OCSOIKS® SpA sales points. OCSOIKS® reserves the right to modify the list of available payment methods for each event. Additionally, special offers associated with one or more payment methods may be available on the site. OCSOIKS® does not store users' credit card data recorded at the time of payment.

SIXTEENTH: Additional Services (Secure Ticket, Parking, and Merchandise)

Secure Ticket: OCSOIKS® SpA informs that the security company uses a secure cryptographic system for ticket sales. However, it is the User's responsibility to protect their codes and purchased products once in their possession. During the purchase process, the user will have the option to pay an insurance fee of $5.00 to ensure their security if needed.

Parking: To purchase parking, it can be done during the purchase process (step 2: Purchase Data - Additional Products) or later (always associated with a ticket), by accessing the "Reserve Parking" landing page on the website. Parking can be purchased up to the day of the event (as long as stock is available), up to a maximum of 5 hours before the start of the event. After this time, sales will be deactivated and parking will only be sold at the event venue. It is recommended to purchase it in advance due to high demand and the possibility of not finding available parking close to the event time.

Once the parking is purchased, the e-ticket can be downloaded from the website portal, which must be presented (from the phone or printed) upon entering the venue. All e-tickets will be validated and can only be used once. Parking sales are associated with venues where events are held and that offer the service, such as Movistar Arena, Estadio Monumental, and Estadio Nacional. The stock will depend on each event.

Merchandise: Shipping rates vary based on weight, dimensions, and whether the delivery is to the Metropolitan Region or other regions, with a cost starting at $17.50. OCSOIKS® SpA, in accordance with Article 3 bis letter b) of Law 19,496, declares that, as company policy, no exchanges or refunds will be made once the purchase process is completed. Consumers are encouraged to carefully review the selected product before confirming the purchase (for textile products, sizes will be provided according to the size).

If the courier delivers a product in poor condition, it should not be accepted. In such cases, the order number should be reported to admin@ocsoiks.com. In case of a defect in the product, contact the customer service department to escalate the case to the company responsible for manufacturing the products (indicated at the time of purchase) and obtain authorization for the corresponding returns. OCSOIKS® SpA acts only as a sales channel.

OCSOIKS®